FAQ
Answers before you ask
What people want to know about ordering decorative and task lighting from us.
Do the fixtures need an electrician?
Plug-in fittings do not. Hardwired fixtures should be installed by a qualified electrician, and each listing states which type it is.
Are bulbs included?
Only where the listing says so. Where a fitting type is given, it appears in the specifications.
Will these work on Indian mains?
Fixtures are supplied for 220–240 V mains use. Where an item is battery or USB powered, the listing states that instead.
Is Cash on Delivery available?
Yes, on serviceable PIN codes at no extra charge.
What if a fitting arrives damaged?
Film the unboxing and write within 48 hours. Transit damage is replaced or refunded at our cost.
Until when can I start a return?
You have 10 days from delivery to start a return, on unused items in their original packaging. Approved refunds are processed within 7 business days of the item reaching us. We do not offer a direct exchange – return the original for a refund and place a new order.
Is delivery free?
Delivery is free on orders of ₹999 and above. Below that a flat ₹49 applies anywhere in India. Orders confirmed before 3:00 PM IST on a working day are dispatched the same evening.
Are your prices inclusive of tax?
Yes. Prices are in Indian rupees and include applicable tax. Delivery is shown before you pay.
Do you charge GST?
No. We are below the GST registration threshold and are not GST registered, so no GST is charged and no GSTIN appears on the invoice.
Which payment methods do you accept?
UPI as a prepaid method and Cash on Delivery on serviceable PIN codes. Cards are not accepted and payment details are never stored by us.
How do I track my order?
A tracking link is sent by email and SMS at dispatch and can be used on the Track Your Order page.
Anything else goes to [email protected], answered within one business day, Monday to Saturday, 10:00 AM to 6:00 PM IST.