Ten days, unwired

Ten days from delivery

Contact us inside 10 days of delivery: email [email protected] with the order number and a photo if the issue can be seen. We will confirm the return and give you the address; sending something back unannounced means we cannot match it to an order.

Acceptable condition

A fixture that has been hardwired or wall-fixed cannot be returned. Check whether a fitting is plug-in or hardwired on the listing before you book an electrician, because that is the detail most returns turn out to be about.

The short version: unused, complete, original packaging, invoice included.

Items we cannot accept

Some items cannot be taken back once they leave us:

• Fixtures that have been hardwired or wall-fixed
• Items with the bulb fitting damaged by installation
• Opened bulb packs
• Clearance items marked final sale

Transit damage and errors

If your order arrives damaged, faulty, incomplete or simply not what you ordered, we cover it — including the return shipping:

1. Take a video as you open it — one unbroken video from sealed box to contents is the proof couriers ask for.
2. Email [email protected] inside 48 hours of delivery, attaching the video and your order number.
3. You choose: a replacement or a full refund, and we cover the cost either way.

Getting your money back

Once approved, refunds go out within 7 business days of the item arriving back. A prepaid order goes back to the UPI handle or bank account it came from. A Cash on Delivery order is refunded by bank transfer to an account you give us, since cash leaves no return path.

Change your mind and you cover the return postage, and the original delivery charge is not returned. Our mistake means our cost, both ways.

On exchanges

We do not offer a direct exchange. If you need a different size, colour or variant, return the original under this policy for a refund and place a fresh order for the item you want. That is quicker than freezing an order while stock levels shift underneath it.